Legal Stuff
I am a sole trader, here at northern tide, situated on the world famous Fylde coast.
When you shop online these terms apply. They’re important for both of us, as they set out what we expect from each other, and they also give you helpful info. if you need anything else, please message me direct, via one of our social media outlets.
You
To shop with us, you need to:
• be at least 16 years old;
• have a credit or debit card that we accept (see bottom of page for details of current payment providers)
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Placing an order
We recommend you should have your first order delivered to your billing address. This maximizes the chances of your purchase being accepted.
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order, if you don’t receive your acknowledgement give your junk folder a check, it might be in there!
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel/change your order within a short period of ordering. Please get in touch so, we can try and sort the best possible solution.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something amiss with an order or an account. If this happens to you and you think we’ve made a mistake, just get in touch.
Prices and product descriptions
There’s always a few things happening, I am a sole-trader but also have a full-time job and, from time-to-time, there maybe errors. If I discover an error for any goods you’ve ordered, I will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If I can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Delivery
Before you finalise your order, you’ll be given a delivery option to choose from (this will be tracked and traced for security and safety for you and me) with estimated delivery time (usually 3-5 days from posting) and dates depending on the delivery address.
I will try my best to meet all delivery times but sometimes there may be delays – e.g. because of my day job, postal/carrier delays, logistics or bad weather. I will keep you updated as much as I can and you should be able to track your parcel’s progress within 24 hrs of posting.
Please see our UK Delivery and International Delivery pages for more info.
Returns and refunds
Please see our returns page for more information.
Proof of postage
We strongly recommend you get proof of postage (it’s free at the Post Office and return centres). Our returns address is: northern tide, 32 kingfisher way, off beach road, Fleetwood, Lancashire, fy7 8sb. All items must be in their Original condition.
All returned items should be sent in their original condition and packaging where possible.
*This doesn’t affect your statutory rights
Discount Codes
Remember, it’s up to you to enter the code at checkout!
Here are some key things to remember:
• Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
• If I send out a promo code and accidentally made an error when it’s been created, I have the right to cancel your order or offer it back to you at the correct price.
• If a discount code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond my control that affects the running or fairness of the Promo Code – I’ll cancel, modify or suspend the Promo Code.
Gift Vouchers
If you’re buying someone an online northern tide voucher, make sure you get their email address correct. If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.
Sometimes spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a shout because there might be something waiting for them in their junk or spam folder!